Application Fee Refund Policy
Transparent and fair refund process for all applicants
At KWNYC, we understand that circumstances change, and you may need to withdraw your application or apply the fee to a different unit. Our refund policy is designed to be fair and transparent while covering the actual costs we incur during the application process.
Refund Process Breakdown
Why a $100.00 Processing Fee?
When you submit an application, we immediately begin processing your information through third-party verification services. This includes comprehensive background checks, credit verification, employment verification, and the mandatory $25 NYC application fee paid on your behalf. These services charge us upfront, and once initiated, these costs cannot be recovered or refunded to us—even if you decide not to proceed. The $100.00 processing fee covers these actual, non-recoverable costs we've already incurred on your behalf during the application process.
Instant Full Refund
Once your $100.00 processing fee payment is confirmed, we will immediately refund your entire $200.00 application fee back to your original payment method. You receive the full amount back instantly!
What Your Application Fee Covers
| Service | Description | Approximate Cost |
|---|---|---|
| Background Check | Comprehensive criminal history and public records search | $30-$40 |
| Credit Report | Full credit history and score verification | $25-$35 |
| NYC Application Fee | Mandatory NYC rental application processing fee (non-refundable) | $25.00 |
| Employment Verification | Income and employment status confirmation | $10-$15 |
| Administrative Processing | Document review, data entry, and file management | $10-$15 |
| Total Processing Costs | $100-$130 | |
Why Can't You Just Deduct $100.00 and Refund Me $100.00?
Great question! Here's why we require the processing fee upfront before issuing your full refund:
- Prevents Refund Abuse: Requiring an upfront payment ensures that refund requests are genuine and serious, preventing fraudulent or frivolous refund claims that could be exploited.
- Covers Non-Recoverable Costs: Your application fee has already been allocated to third-party verification services (background checks, credit reports, NYC fees) that we cannot recover. The processing fee reimburses us for these actual expenses we've incurred.
- Maintains Financial Integrity: Processing refunds requires administrative resources, payment processing fees, and accounting reconciliation. The upfront fee ensures we can maintain this service sustainably.
- Instant Processing Guarantee: By collecting the processing fee first, we can immediately release your full $200.00 without delays, disputes, or additional verification steps. This benefits you with instant access to your funds.
- Protects Against Chargebacks: If we simply deducted $100.00 and refunded $100.00, applicants could dispute the deduction through their bank, forcing us to absorb costs we've already paid to third parties. The upfront fee prevents this scenario.
- Ensures Accountability: This two-step process creates a clear transaction record that protects both parties and ensures transparency in the refund process.
Bottom line: You get your full $200.00 back immediately, and we recover the costs we've already spent on your behalf. It's a fair and transparent process for everyone.
How to Request Your Full Refund
Contact Our Office
Reach out to us via email at Kwconnection@mail.com or call us at 6468206994 to initiate your refund request. Provide your application reference number and reason for the refund.
Pay $100.00 Processing Fee
Submit the $100.00 processing fee through our secure payment portal. This fee covers the non-recoverable costs we've already paid to third-party verification services (background checks, credit reports, NYC application fee) on your behalf.
Receive Full $200.00 Refund Instantly
As soon as your processing fee payment is confirmed, we will immediately and automatically refund your entire $200.00 application fee back to your original payment method. You'll receive instant confirmation via email.
Funds Appear in Your Account
While we process your full $200.00 refund instantly, your bank or payment provider may take 1-3 business days to post the funds to your account. You'll receive a confirmation email with the transaction details immediately upon processing.
Your Net Result
You walk away with $100.00 more than you paid in processing fees!
Important Notes
- You will receive your full $200.00 application fee back after paying the $100.00 processing fee
- Refunds are only available if you decide not to move forward with your application or wish to apply the fee to a different unit
- Once your application is approved and you sign a lease, the application fee is non-refundable
- The processing fee covers actual costs already paid to third-party verification services
- Processing fees are non-refundable once paid
- Full refunds are processed instantly upon processing fee confirmation
- Bank processing times may vary (typically 1-3 business days for funds to appear in your account)
- All refunds are issued via the original payment method used for the application fee
Alternative: Transfer to Another Unit
If you'd like to apply for a different unit instead of requesting a refund, we can transfer your application fee at no additional cost! Simply contact us with the new unit details, and we'll move your application without any processing fees. This option saves you money and time.
Questions About Our Refund Policy?
Our team is here to help! Contact us for any questions or concerns about the refund process.